Support email
info@meterskillscheck.co.uk
For commercial proposals and new assessment requirements, use the proposal request form so the right details are captured.
Support
Support for candidates, employers and assessors
Help with an assessment, an invitation, a report or a certificate. Email is the fastest route and reaches the same team that runs the assessments.
Contact support
Email the MeterSkillsCheck team
Support is handled by the MeterSkillsCheck team during UK business hours. Send the details below and we will come back to you.
What to include
- The candidate's full name, as registered for the assessment
- The assessment title, order or confirmation reference
- The link or access code you were sent, if the problem is access
- The certificate or credential ID, if the query is about a certificate
- A short description of what you saw, with a screenshot where you can
Please do not email identity documents or other sensitive personal data. Where verification is needed we will tell you how to send it securely.
What we can help with
Assessment, reporting and certification queries
Assessment access
An invitation link that will not open, an access code that has already been used, a paper that has timed out, or extra time and adjustments you need arranged before you start.
Reports and results
Report delivery, a download that will not open, or portal access for an employer, agency or candidate account.
Certificates and verification
A certificate due but not received, a name that needs correcting before issue, or a question about what a verification page confirms.
Other routes
Where else to take your query
Technical assessment proposals
Employers and recruitment agencies can request a proposal outlining assessment services, deliverables and pricing.
Privacy and personal data
Requests about personal data are handled through the privacy enquiry form, which routes your request to the right owner of the information.
MeterSkillsCheck is a trading name of Site Voyance Ltd · Company no. 16287849. Assessments support recruitment and training decisions; they do not certify practical competence.